Refund Policy


All our electronic cigarette vapourizers and batteries come with a 28 day warranty from the date of receipt.

Please be aware that our vapourizers and batteries may fail or degrade over  period of time. The expected lifespan of a vapourizer is between 15-60 days, unless parts are replaceable and subsequently could extend the lifespan. A vapourizer battery expected lifespan is 30-90 days.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


All vapourzers and batteries are sold as single use disposable items and come with a DOA

(dead on arrival) warranty. Please inform us of any defective issues or damage, via e-mail to



To return your product, you should mail your product to: Unit 9, Hackers Close, East Bridgford Nottingham  GB NG13 8PU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.